Online Chat Room & Private Chat Guidelines
Welcome to our mental health support group! We’re excited to have you here and want to ensure this space remains safe, respectful, and supportive for everyone. Please take a moment to review these guidelines before participating.
1. Respect and Privacy
- Confidentiality is Key: What is shared in the chat stays in the chat. Do not share any personal conversations, messages, or experiences outside of the group or private chats. Respect everyone’s privacy.
- Respect Boundaries: Everyone has different comfort levels when it comes to how much they share. If someone doesn’t want to discuss something, respect that choice and don’t press for more information.
2. Be Kind and Supportive
- Use Respectful Language: Choose your words carefully to avoid unintentionally harming others. Always aim to be supportive and kind in your responses.
- Offer Empathy, Not Advice: It’s natural to want to help, but always try to speak from your own experience instead of offering unsolicited advice. Sometimes, just listening is the most valuable thing you can do.
3. Active Listening and Engagement
- Be Present: In both the group chat and private messages, give your full attention when participating. Respond thoughtfully and let others know they are heard.
- Don’t Interrupt: If someone is sharing, allow them space to fully express themselves before jumping in with your thoughts. This creates a more open, non-judgmental environment.
4. Privacy in Private Chats
- No Sharing of Private Messages: Anything shared in private messages should stay confidential. If you’re having a one-on-one conversation, make sure it stays between the two of you, unless both agree to share.
- Request Permission for Personal Information: If you plan to share something personal or sensitive with someone privately, always ask if they are comfortable with that conversation first.
5. Stay on Topic
- Respect the Group’s Purpose: In the group chat, keep discussions relevant to mental health topics and emotional support. If you want to discuss something off-topic, feel free to initiate it in private messages.
- Avoid Spam and Self-Promotion: This is a space for healing and connection, not for promoting businesses or outside agendas. Please refrain from sharing links, advertisements, or promotional content unless directly related to mental health resources.
6. Be Mindful of Triggers
- Share Sensitively: Be aware that certain topics, words, or stories may be triggering for some members. If you are about to share something that might be difficult, give a heads-up in case others want to step away for a moment.
- Use Trigger Warnings: If you're about to share something potentially distressing or triggering, please use a trigger warning (e.g., "TW: grief," "TW: self-harm") so others can prepare themselves or choose not to engage.
7. Respect Everyone’s Pace
- Take It Slow: Don’t pressure anyone to open up if they’re not ready. This is a safe space for people to share at their own pace.
- Encourage Participation, But Don’t Push: If someone hasn’t shared in a while, gently encourage them, but avoid pressuring anyone to speak if they’re not comfortable.
8. No Discrimination or Harmful Behavior
- Zero Tolerance for Harassment: Discriminatory remarks, hate speech, or any form of harassment will not be tolerated. Everyone deserves to feel safe and respected.
- Be Inclusive: Remember that mental health struggles are unique to each individual. Let’s embrace differences and create a space where all are welcome, regardless of background, identity, or experience.
9. Use Direct Messaging Wisely
- Respect Boundaries in Private Chats: If you’re messaging someone privately, make sure they are open to the conversation. If someone doesn't respond immediately or asks for space, respect their need for time and space.
- Don’t Overwhelm Others: Don’t flood someone with messages. Be patient and mindful of how often you reach out, particularly if they’re not engaging as actively.
10. Be Honest About Your Needs
- Communicate Clearly: If something is making you uncomfortable or if you need a break, let the group or individual know. Transparency helps maintain a respectful and healthy environment.
- Ask for Help if Needed: If you’re struggling with something specific, ask for support. This is a safe space, and we are here to help each other.
How to Participate
- Introduce Yourself (Optional): If you’re new, feel free to introduce yourself in the group chat (but only share what you’re comfortable with).
- Engage at Your Own Pace: Participate as much or as little as you feel comfortable. We are here to support each other, whether you’re sharing openly or simply observing.
- Seek Professional Help if Needed: While we provide emotional support, please remember that this group is not a substitute for professional therapy or medical advice. If you need immediate support, please contact a licensed professional.
By following these guidelines, we can create a compassionate, safe, and positive space for everyone. Thank you for being a part of this community!